Customer Services

Delivery Service 

All orders for UK delivery are subject to a £4.50 postage charge.

Your order should arrive within 3-5 days and may require a signature on receipt. We regret we do not currently offer a next day delivery service. You can arrange to pick up your purchase from our shop during normal trading hours in which case the P&P will be refunded to you.

Overseas

We do not currently deliver overseas.

Gift Services 

Gift Vouchers

GIft vouchers make the perfect gift for loved ones. Once you have purchased a voucher an email will be sent out to you. You simply log back into your account and forward the voucher to the recipient who can redeem it against any purchases they make.  Click here to purchase a gift voucher.

Gift Wrapping

All items purchased from Amulet Jewellery are delivered to you carefully packaged.

We can send your order to an address other than your own with a short message  of  40 characters including your name.

Please complete the Gift Message section of the checkout page with your message.

* Please note that this does not apply to items not posted , certain discounted
items and bulky items that cannot be boxed.

Returns & Refunds 

Return Policy & Instructions (for Web purchases only)

If you are not entirely delighted with the goods you have chosen, please ensure you return them to us unused within seven days. We will be happy to provide a refund or you can exchange them for alternative products. Please keep all the packaging materials and return the goods as they were sent to you. Please note that due to hygiene considerations earrings are excluded from our returns policy, and therefore are not refunded or replaced.

Items returned to us that arrive damaged or lost will not be credited. The delivery charge on the original order will not be refunded.

Goods damaged in transit to you will be replaced at no cost with free delivery. Please inform us of any breakage within three days of receiving the order.

In order to return goods to us:

* Pack the unsuitable items back in their original packaging.
* Don't forget to remove the previously used Royal Mail Recorded/Special delivery label from the front of the parcel.
* Please let us know why you are returning the goods and your order no.

It is not necessary to return goods to us using the Royal Mail Recorded/Special Delivery service. However, we strongly recommend you obtain a free receipt of postage from the Post Office as proof of postage, as we will not accept responsibility for parcels lost in transit. We will only refund return/ exchange postage costs if the item returned is faulty.

Communication

When we confirm that we have received your order a contract does not exist between us. A contract between us exists when we notify you of the acceptance of your order and dispatch. We have included this term to protect both parties in the case that a mistake has been made in pricing, or we are no longer able to supply a particular product.